Criteria for refunds:

  • No refunds in continuous classes for any reason including but not limited to:
    • Dog/handler injuries/illnesses
    • Cancellations due to weather
    • Teachers’ cancellations (trialing, sick, etc.)
    • Credits will be awarded for next payment cycle as we get notified of illness/injury of dog/handler or cancellations due to weather conditions which would make practice unsafe
    • Not attending a class for personal reasons does not award any credits nor provide for make-up classes
  • Puppy KG, Puppy Prep, Home Manners I and II and any other beginner’s classes (agility, scent work, etc.)
    • All students are required to pay for their classes in full when they sign up
    • A Rescheduling fee of $25 will be charged for each and every change made prior to one week before the first class
    • No refunds if classes are full (6-8 participants) and the cancellation is requested within a week of first class. Credit for other classes may be offered depending on availability
    • Will refund if cancellation is requested before one week of starting class with a $75 penalty
    • If a student drops or reschedules after the first week of classes, but before the second, a $100 assessment plus rescheduling fee
    • No refunds if dropping after second week of classes

General considerations:

  • Refunds will only be given if student overpaid and only the difference of that over payment
  • Drop in’s $33 and $40 for non-enrolled students (must sign waivers anyway)
  • RETURNED CHECKS: A $30 Service Fee plus any bank changes will be assessed on all returned checks.
  • If enrolled in the wrong class, we will work with the student to get them placed in the proper class
  • No refunds if dog is not suitable to participate in a group class because of behavior problems that may disturb other students and/or their dogs (and we were not warned about the problem(s) prior to enrolling). Credits for private teaching may be awarded
  • Anything not considered here will be solved on an individual case basis

Criteria for class cancelation:

  • Classes will be canceled if:
    • it is raining in such way that will make the practice/training session unsafe (an occasional drizzle doesn’t count!)
    • It rained hard the night before to the point where fields are drenched
    • Field conditions are unsafe for dogs and/or people (slippery, muddy, etc.)
    • The temperature hits triple digits (100 degrees F or greater)
    • The teacher calls in sick, is traveling or not able to teach that day for personal reasons
  • Note: We will do our best to post information concerning class cancellations on our website and Facebook page in a timely manner

We can’t:

  • Predict the weather
  • Trust the weather forecast 100%
  • Cancel classes when it’s not raining, even if it’s forecasted
  • Cancel classes if it’s not 100 degrees F or greater even if it’s forecasted
  • Provide anticipated notice of cancellation based on the forecast, unless it’s 90-100% certainty of rain or of 100 degrees F or greater
  • Prevent rain from falling down or have the thermometer not hit the 100 degrees F or greater in the middle of your class
  • Provide you notice on the phone 2 hours prior to your class if class will rain out or be over 100 degrees

We know:

  • All of you have a busy schedule and would like to know as soon as possible if you’re having a class or not
  • Some of you drive long distances to get here and need notice in advance to make it on time
  • You care about your dogs, we do too!

We will:

  • Credit you in full if class is canceled
  • Credit you partially, if because of the weather class needs to be stopped
    We care about:
    Our teachers’, our students’ and our dogs’ well-being and safety
  • Everybody getting what they come to Jump Start Dog Sports for
  • Your input, we greatly appreciate your opinion on this matter
  • If a student gets sick for more than one class, we will try to work with them on an individual basis and possibly credit them
    Sometimes:
    We commit involuntary mistakes and apologize in advance. We will do our best make it up to you

We always:

  • Try to do our best
  • Listen to what you have to say